Epic Provider Education Services
Provider Education that Improves Adoption, Efficiency, and Satisfaction
Epic Training Shouldn’t End at Go-Live
Our team combines Epic-certified education expertise with real-world clinical workflow knowledge to deliver programs that are practical, measurable, and scalable.
Whether you need support for a major initiative or want to establish an ongoing provider education model, we help your organization turn education into a strategic advantage.
A More Sustainable Approach to Epic Education
What a proactive provider education program can do:
Improve provider efficiency and Epic utilization
Reduce workflow friction and documentation burden
Support organizational change initiatives
Increase provider satisfaction and engagement
Scale internal education frameworks
Reinforce consistency across specialties and departments
How Our Education Programs Work
Every specialty interacts with Epic differently. We design targeted education programs tailored to real-world use cases that providers can immediately apply.
Programs we’ve developed include:
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Curriculum development and long-term education roadmaps
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In-person training, virtual instruction, or asynchronous learning modules
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At-the-elbow support, workflow labs, internal trainer coaching, leadership alignment, and change management toolkits
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Quarterly efficiency reporting
Case Study Snapshot
Sustainable Provider Education Program
Moving Beyond One-Time Epic Training
UnityPoint Health (UPH), an integrated health system supporting 8 million annual visits, engaged Incisive to design a sustainable provider education model a decade after their initial Epic go-live. The goal was to move beyond one-time training to create a data-driven culture of continuous provider efficiency, performance, and satisfaction.
Analyzed Signal data and conducted specialty-specific provider shadowing to identify usage patterns, real-world workflow challenges, and improvement opportunities.
Designed a flexible curriculum featuring both live and asynchronous learning, allowing providers to select the content most meaningful to their practice.
Equipped UPH leadership with change management tools to communicate goals and reinforce the program as a strategic organizational priority.
Established a scalable model powered by internal trainers and quarterly Signal reports to measure long-term efficiency gains
Build a More Sustainable Provider Education Program
Download this case study to share with your team.
Our Impact
Sustainable Program
Embedded into the organizational culture for long-term growth
Embedded into the organizational culture for long-term growth
Data-Driven Curriculum
Addressed specific provider pain points and usage patterns
Addressed specific provider pain points and usage patterns
Scalable Framework
Maintained by internal teams through system upgrades and enhancements