Epic UGM 2025 Recap
Building a Foundation Today for Tomorrow’s Innovation
Now that’s it been a few weeks since the hype of UGM, we can take a step back to more fully evaluate its impact.
Below are a few key takeaways that stood out.
The Buzz Around AI
There’s no denying that AI dominated the conversation. AI grabbed the headlines, the airtime, and the attention of nearly everyone at UGM. AI’s potential to revolutionize how health systems deliver care and manage operations is immense. From smarter workflows to predictive insights, the tools in development are game changers and the results are already being felt in certain areas, primarily in the ambient scribe space.
But here’s the reality: AI isn’t going to instantly solve the majority of problems organizations are facing today. It’s the future, and while people are rightfully excited about it, many health systems are still struggling with mastering the basics.
Fundamentals Still Matter
In conversations with visiting Epic users, we heard stories of health systems still running on implementations that date back 10, 15, even 20 years. Those systems have kept the lights on, but they weren’t designed for today’s scale, complexity, or interoperability needs.
Without updated processes, clear standards, and streamlined workflows, layering advanced technology like AI on top won’t yield the results leaders expect. Instead, it risks amplifying inefficiencies.
The lesson is clear: before racing into the future, organizations need to make sure their foundation is solid.
Preparing for What’s Coming
Many of Judy’s announcements underscored this point: groundbreaking changes are already here, and more are on the way. The organizations that will be best positioned to benefit most when they arrive are those who act now to strengthen their systems, addressing gaps, and streamlining their underlying infrastructure.
Those who wait will find themselves scrambling to catch up and falling further behind.
Defining the Road Ahead
At Incisive, we believe organizations that act decisively today will define the road ahead. Our role as consultants is to help clients strengthen their foundations, streamline operations, and prepare for what’s next. Whether that means cleaning up long-standing inefficiencies, supporting upgrades and Refuels, or guiding strategic implementations, we’re here to help you accelerate confidently into the future.
UGM 2025 captured both the excitement of what’s possible and the urgency of what’s needed today. It was a reminder that transformation isn’t just about the next big thing: it’s about building the path forward and turning that vision into reality.