Expectations around healthcare are not what they were 100 years ago, in fact, patients’ expectations around ease of scheduling and provider availability are not what they were even one year ago. Today's clinic patients expect to schedule appointments quickly, on their own terms, and online.

In 2017, it was estimated that 27% of claims denials in the U.S. were due to patient registration and eligibility issues and that 34% of those denials were avoidable.

Incisive Consultants started supporting Southeast Health over 3 years ago when their Epic implementation kicked off. One of Southeast Health’s goals was to ensure the daily practice of medicine was more about patient care than clicks in an electronic medical record.

Incisive Consultants began working with Southeast Health in 2019 when they began implementing Epic’s clinical applications across the enterprise. Prior to Southeast Health’s implementation of Epic, the only tools available to identify patients for being potentially septic or at risk of becoming septic required manual documentation from the nursing staff.

Without a standard way in Epic to track whether PCP referrals have been obtained, Incisive Consultants worked with South Central Cancer Center to design a creative solution. The team decided to use a new referral type called “PCP Referrals.