Case Study Snapshot
Texas Health Resources
Epic Single Billing Office Conversion
Challenges in Hospital and Professional Billing Operations
Texas Health Resources faced fragmented billing operations across separate professional and hospital billing systems, creating inefficiencies, delayed payments, and a confusing patient billing experience.
Transforming Fragmented Workflows into a Single, Accurate Billing Experience
Led the enterprise-wide conversion to Epic Single Billing Office (SBO), unifying professional and hospital billing workflows into a single billing experience
Configured, built, and tested Epic SBO to ensure billing accuracy and data integrity
Delivered structured change management and role-based training for billing, clinical, and IT teams
Provided Go-Live command center support and post–go-live optimization, including custom dashboards for reporting and analytics
