Digital Health

Digital Front Door: The Key to a Better Patient Experience

Adam Schultheis
Mar 16, 2023
min read

The digital front door is the first point of contact between a healthcare organization and its patients. It is important to prioritize this because it plays a crucial role in the patient experience. By making it easy for patients to access the care they need through digital channels, healthcare organizations can improve patient satisfaction, reduce costs, and increase operational efficiency. Some specific benefits of prioritizing the digital front door in healthcare include:

  • Improved access to care: By providing patients with access to care through digital channels, healthcare organizations can make it easier for patients to get the care they need, even if they have limited mobility or live in remote areas.
  • Enhanced convenience: Digital front doors allow patients to access care from anywhere, at any time, making it more convenient for them to get the care they need.
  • Reduced costs: By enabling patients to access care through digital channels, healthcare organizations can reduce the need for in-person visits, which can help to lower costs.
  • Increased efficiency: Digital front doors can help healthcare organizations streamline their operations by automating certain processes, such as appointment scheduling and prescription renewals.

Overall, prioritizing the digital front door is an important step in the journey towards digital transformation in healthcare, and can help organizations to better meet the needs of their patients and improve the overall patient experience.

Not sure where you stand with your digital front door? We have an assessment to analyze, prioritize, and plan your roadmap to a better patient experience. To learn more Incisive's Digital Front Door Assessment and how we approach digital health initiatives visit

Want to know more about our digital health services?

Adam Schultheis
Adam Schultheis
Director of Digital Health
Adam is an former Epic team lead for web application technical services and hosting client systems. He has a passion of utilizing technology to improve patient outcomes while maximizing the user experience.

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